Clear terms. Personal support.

Returns, replacements & product support

Yen Electronics is an independent reseller. Products may be sourced after your order is confirmed rather than held in our inventory. Your written quote identifies the exact item, delivery estimate and applicable return eligibility before payment.

Approved change-of-mind returns: 15% restocking fee

If an eligible item does not suit your needs, contact us before returning it. Approved change-of-mind returns are subject to a 15% restocking deduction from the item’s selling price, excluding tax and separately stated delivery charges. For example, a $100 item has a $15 restocking fee and an $85 merchandise refund before any separately disclosed shipping adjustment and applicable tax refund.

Eligibility and the return request deadline are stated in the written offer before payment. Return the approved item complete, with its accessories and original packaging, in the condition specified in the return authorization. Do not ship anything back until you receive the correct return address and instructions. For change-of-mind returns, the customer pays return shipping; any nonrefundable original delivery charge must be disclosed before payment. No additional restocking fee will be added beyond the stated 15%.

Damaged, faulty, incorrect or undelivered items

Contact us with your order reference, a description of the problem and, where appropriate, photos. These issues are reviewed separately from change-of-mind returns; the 15% restocking deduction does not apply to verified defects, shipping damage, incorrect items or non-delivery. We will arrange the appropriate remedy, which may include a replacement, repair or refund as applicable. This policy does not limit rights provided by applicable law.

Replacements

Approved replacements depend on availability. We will confirm the model, return instructions and any agreed price difference before proceeding. If the approved replacement is unavailable, we will discuss an alternative or the applicable refund rather than make an unapproved substitution.

Manufacturer setup & warranty assistance

We help identify the manufacturer’s appropriate support channel for setup, operating instructions, troubleshooting and warranty questions. Where available, we provide the model information, manual, support link and relevant proof of purchase. Manufacturer warranty coverage and response times are determined by that manufacturer. Contacting the manufacturer does not remove Yen Electronics as your point of contact for your order.

Shipping delays, cancellations & refunds

If we cannot ship within the agreed timeframe, we will contact you about a revised date or cancellation and the applicable full refund. We do not apply a restocking fee to an item we have not supplied. Approved refunds are coordinated directly with the original customer after inspection where relevant; we confirm the amount and return it through an agreed method. Zelle does not automatically process returns or refunds, and we will never ask for a fee to release a refund.

Request return or product support ↗

Include your order reference. Do not send bank passwords or verification codes.